Email apps@fathomsolutions.ai. A person reads every message, usually within two working days.
My purchase of Remove ads is missing. Open Settings in the game and tap Restore purchase, signed in to the same Apple or Google account you bought it with.
My progress did not reach the cloud. The game keeps it and sends it when your phone is back online. Settings says when your progress was last saved to the cloud, or why it was not.
I reinstalled the game. On iPhone you stay the same player, and your progress comes back from the cloud. On Android that happens only if your phone's backup restored the game's player file: the backup has to be encrypted on the phone, which needs a screen lock. Otherwise a reinstall starts as a new player.
I got a new phone. On Android 12 and later a direct phone-to-phone transfer should bring your player along. On older versions it may not. On iPhone, setting up the new phone from a backup of the old one should bring it along. We cannot move a player for you yet.
The game asked which save to keep. The cloud copy and your phone both have progress the other lacks. The game never replaces one with the other without asking. Pick the one you want to carry on from.
Can every board be won? Yes. Every board is built so that it can be cleared. If no pair is free, the game offers a free shuffle that keeps the board winnable. Undo, hints and shuffles are free and have no limit.
Why can I not place on Today's list twice? Each player counts once a day. Everyone gets the same board, and a new one is ready at midnight Los Angeles time.
How is Today's list ranked? By the fewest undos and shuffles, then by the fewest taps. Hints do not count against you, and time never counts. Only players who cleared the board are listed.
I cleared today's board but my place is not showing. Your result goes when your phone is back online. The game says so on the list until it arrives. The list itself needs a connection.
How often are there ads? Only between boards. None before your third cleared board, then at most one every three boards, with at least ten minutes of play between them. Remove ads, a one-time purchase, stops them for good.
The tiles are hard to read. Settings has High-contrast tiles, Larger tile pictures and Numbers in the corner.
Delete my data. Email us with your generated player name, which is in Settings under Your player name. The privacy policy says what is removed.